Topics

Product and Nutrition

What does Sustenance taste like?

Many of our customers describe our original flavoured meal shakes' taste as 'oaty' and mildly sweet. If we were to draw a comparison to conventional food, it tastes like an oat drink, with bits of seeds to chew on.

Are the shakes safe and suitable for long term consumption?

Yes. We make our shakes by milling real food like grains, vegetables and seeds to powder. It is similar to how humans have dried and milled flour, herbs and spices for thousands of years. They are made with whole foods that you can find in the supermarket, and perfectly safe for long term consumption.

You can go here for a detailed run through of how the shakes are made, and why they are fit for long term use.

Why are your products pricier than other alternatives in the market?

Unlike almost all other meal replacements in the market, we only use plant-based, whole food ingredients that are not subject to any harsh chemical or heat processing. We avoid cheap fillers like maltodextrin and emulsified oils. You're paying the extra for minimally processed, premium, whole food ingredients.

Are there any side effects that I should be aware of?

Unlike almost all other meal replacements in the market, we only use plant-based, whole food ingredients that are not subject to any harsh chemical or heat processing. We avoid cheap fillers like maltodextrin and emulsified oils. You're paying the extra for minimally processed, premium, whole food ingredients.

Is the protein in Sustenance derived solely from plant-based whole food? Is plant-based protein as good as animal protein?

Yes. Our plant-protein blend is a complete protein source by itself, and has the highest possible protein digestibility corrected amino acid (PDCAAS) score of 1.0.

Where do you get your ingredients from?

Our ingredients are sourced from the US, Canada, Japan and South America.

Where are your shakes made?

Our shakes are made in a SFA an ISO 22000 certified facility in Singapore.

What does Sustenance taste like?

Many of our customers describe our original flavoured meal shakes' taste as 'oaty' and mildly sweet. If we were to draw a comparison to conventional food, it tastes like an oat drink, with bits of seeds to chew on.

Are the shakes safe and suitable for long term consumption?

Yes. We make our shakes by milling real food like grains, vegetables and seeds to powder. It is similar to how humans have dried and milled flour, herbs and spices for thousands of years. They are made with whole foods that you can find in the supermarket, and perfectly safe for long term consumption.

You can go here for a detailed run through of how the shakes are made, and why they are fit for long term use.

Why are your products pricier than other alternatives in the market?

Unlike almost all other meal replacements in the market, we only use plant-based, whole food ingredients that are not subject to any harsh chemical or heat processing. We avoid cheap fillers like maltodextrin and emulsified oils. You're paying the extra for minimally processed, premium, whole food ingredients.

Are there any side effects that I should be aware of?

No. We only use real, plant-based foods to make our shake - there is nothing artificial or harshly processed in it. This means that you will not experience any adverse effects that preservatives, artificial sweeteners, flavour enhancers or chemical extraction processes (e.g. acid hydrolysis) typically cause. Our shakes are also dairy, gluten and nut free - so we have you covered if you're allergic or intolerant to these.

Is the protein in Sustenance derived solely from plant-based whole food? Is plant-based protein as good as animal protein?

Yes. Our plant-protein blend is a complete protein source by itself, and has the highest possible protein digestibility corrected amino acid (PDCAAS) score of 1.0.

Where do you get your ingredients from?

Our ingredients are sourced from the US, Canada, Japan and South America.

Where are your shakes made?

Our shakes are made in a SFA an ISO 22000 certified facility in Singapore.

Usage and Diet

How can I use Sustenance to help me to lose weight?

You can replace one of your daily meals (e.g. lunch) with Sustenance to achieve a caloric deficit. By replacing one of your large, high calorie meals with our filling, low calorie shakes, you're more likely to eat at a caloric deficit and induce weight loss. Our meal shakes keep you filled for hours, for very little calories.

How can I use Sustenance to help me gain weight?

You can enjoy Sustenance as a healthy, high protein snack between meals to bring your daily caloric intake into a surplus.

Is Sustenance suitable for diabetics?

Our low carb reduced sugar shakes are suitable for diabetics - they have low carbohydrate and sugar content.

Is Sustenance vegan?

Yes, our shakes are 100% plant-based.

Can I take Sustenance if I'm on Ketogenic diet?

Our meal replacements are not suitable for Ketogenic diets, they will not keep you in ketosis.

Can I consume Sustenance if I’m pregnant or breastfeeding?

Yes. Sustenance does not contain any ingredients that are harmful to pregnant or breastfeeding mothers. Additionally, the shakes contain ingredients that help with lactation, like flaxseed and chia seeds.

How long can I keep the shake in room temperature after mixing it with water?

We recommend consuming the shake within 2 hours of mixing with water. If you want to keep it for longer, you can keep half the powder and mix it separately later. If you are putting the shake in a fridge, you can keep it for up to 8 hours. Do note that the shake will become more chewy and thick after a while, because the chia seeds will expand as they soak up the water.

What is the shelf life of the product?

The shelf life is 1 year from the date of manufacture. Expiry dates can be found at the back of the sachets.

How can I use Sustenance to help me to lose weight?

You can replace one of your daily meals (e.g. lunch) with Sustenance to achieve a caloric deficit. By replacing one of your large, high calorie meals with our filling, low calorie shakes, you're more likely to eat at a caloric deficit and induce weight loss. Our meal shakes keep you filled for hours, for very little calories.

How can I use Sustenance to help me gain weight?

You can enjoy Sustenance as a healthy, high protein snack between meals to bring your daily caloric intake into a surplus.

Is Sustenance suitable for diabetics?

Our low carb reduced sugar shakes are suitable for diabetics - they have low carbohydrate and sugar content.

Is Sustenance vegan?

Yes, our shakes are 100% plant-based.

Can I take Sustenance if I'm on Ketogenic diet?

Our meal replacements are not suitable for Ketogenic diets, they will not keep you in ketosis.

Can I consume Sustenance if I’m pregnant or breastfeeding?

Yes. Sustenance does not contain any ingredients that are harmful to pregnant or breastfeeding mothers. Additionally, the shakes contain ingredients that help with lactation, like flaxseed and chia seeds.

How long can I keep the shake in room temperature after mixing it with water?

We recommend consuming the shake within 2 hours of mixing with water. If you want to keep it for longer, you can keep half the powder and mix it separately later. If you are putting the shake in a fridge, you can keep it for up to 8 hours. Do note that the shake will become more chewy and thick after a while, because the chia seeds will expand as they soak up the water.

What is the shelf life of the product?

The shelf life is 1 year from the date of manufacture. Expiry dates can be found at the back of the sachets.

Order, Payment and Shipping

Do I get a free shaker bottle with my purchase?

We offer free shaker bottles to all 1st time customers who spend $70 and above for their 1st order. If you're checking out with more than $70 in your cart, you will see a pop-up that will ask if you'd like a free shaker bottle with your order. You just have to hit yes and add it to cart.

What forms of payment do you accept?

We accept all major credit and debits cards such as Mastercard, Visa, JCB, UnionPay, AMEX and Diners.

Is there free shipping?

Standard shipping is free for all local orders above $70. Otherwise, Standard Shipping is $5 for local deliveries.

How long will it take to get my order?

It depends on where you are. Local orders typically take 3-5 business days to arrive. Overseas deliveries can take anywhere from 4-12 days. Delivery details will be provided in your confirmation email.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

I need my order urgently. What do I do?

You can select the 'next working day' delivery option when you're checking out, and we'll have the order delivered in 1 working day, for some added cost.

Who do I contact if my order is missing / delayed / damaged?

You can get in touch via the contact us page. We will get back to you within 24 hours.

Do I get a free shaker bottle with my purchase?

We offer free shaker bottles to all 1st time customers who spend $70 and above for their 1st order. If you're checking out with more than $70 in your cart, you will see a pop-up that will ask if you'd like a free shaker bottle with your order. You just have to hit yes and add it to cart.

What forms of payment do you accept?

We accept all major credit and debits cards such as Mastercard, Visa, JCB, UnionPay, AMEX and Diners.

Is there free shipping?

Standard shipping is free for all local orders above $70. Otherwise, Standard Shipping is $5 for local deliveries.

How long will it take to get my order?

It depends on where you are. Local orders typically take 3-5 business days to arrive. Overseas deliveries can take anywhere from 4-12 days. Delivery details will be provided in your confirmation email.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

I need my order urgently. What do I do?

You can select the 'next working day' delivery option when you're checking out, and we'll have the order delivered in 1 working day, for some added cost.

Who do I contact if my order is missing / delayed / damaged?

You can get in touch via the contact us page. We will get back to you within 24 hours.

Subscription

How does the subscription work?

When you subscribe, you will be charged and your order will repeat automatically on the same date of every month. There is no minimum commitment period or lock-in. You can cancel anytime. All you need to do is log into your account to cancel or edit details such as your next delivery date, order quantity, payment method, shipping address etc.

How do I modify or cancel my subscription?

All you need to do is log into your account and you can edit details such as your next delivery date, order quantity, payment method, shipping address etc. You can go here to manage your subscription. Get in touch with us if you're unsure about how to create an account and access your subscription

Is it difficult to modify or cancel my subscription?

Not at all! You can cancel the subscription easily with immediate effect from your account. Alternatively, you can get in touch with us, and we'll cancel it for you with 1 business day.

How does the subscription work?

When you subscribe, you will be charged and your order will repeat automatically on the same date of every month. There is no minimum commitment period or lock-in. You can cancel anytime. All you need to do is log into your account to cancel or edit details such as your next delivery date, order quantity, payment method, shipping address etc.

How do I modify or cancel my subscription?

All you need to do is log into your account and you can edit details such as your next delivery date, order quantity, payment method, shipping address etc. You can go here to manage your subscription. Get in touch with us if you're unsure about how to create an account and access your subscription

Is it difficult to modify or cancel my subscription?

Not at all! You can cancel the subscription easily with immediate effect from your account. Alternatively, you can get in touch with us, and we'll cancel it for you with 1 business day.

Having Sustenance as a meal, after dental procedures

Can I have this after a wisdom tooth surgery?

Yes, absolutely! We specifically put up this question here, because many of our customers take our meal shakes exactly for this reason. Our meal shakes are a much better option to porridge or other soft food, because our shakes provide you with plenty of protein and other essential nutrients, like Calcium, Iron and Zinc, that aid with your recovery.

I see some solid bits in your shakes. Will they be difficult to chew?

Absolutely not! Those solid bits you see are chia seeds, and other plant-based, whole food ingredients. These will semi-liquid and easily chewable within 2-3 minutes after you mix our shakes with warm water.

Can I have this after a wisdom tooth surgery?

Yes, absolutely! We specifically put up this question here, because many of our customers take our meal shakes exactly for this reason. Our meal shakes are a much better option to porridge or other soft food, because our shakes provide you with plenty of protein and other essential nutrients, like Calcium, Iron and Zinc, that aid with your recovery.

I see some solid bits in your shakes. Will they be difficult to chew?

Absolutely not! Those solid bits you see are chia seeds, and other plant-based, whole food ingredients. These will semi-liquid and easily chewable within 2-3 minutes after you mix our shakes with warm water.